Move Parcels Faster Across Nigeria With Total Visibility.

Using WhatsApp

Step 1: Package your item, parcel, or shipment securely and ensure it is properly sealed.

Step 2: Take a clear photo or video of the full item or parcel. This helps us record the condition and verify contents.

Step 3: Send the picture or video directly to our WhatsApp number: +234 812 823 0145

Step 4: Drop a short description of the item, either in text or a voice note (for example: 2 phones in a box, a pair of shoes, 10kg load of fabrics).

Step 5: Tell us the delivery option you prefer:

• Same Day Delivery.
• Next Day Delivery.
• Premium Delivery (Priority and Insured).

Step 6: Provide pickup and delivery addresses, including sender name/phone, receiver name/phone, and full addresses for both ends.

Step 7: We will confirm your total delivery cost. Once payment is confirmed, your item is scheduled immediately for pickup or drop-off.

Need help choosing a delivery plan or tracking a parcel?

Chat with us directly on WhatsApp at +234 812 823 0145.

We are online Monday to Saturday, 8:00 AM to 6:00 PM.

Via Phone Call

If you prefer to speak directly with us, here is how to book your shipment through a phone call:

Step 1: Call our booking line on +234 812 823 0145 and let the agent know you would like to book a shipment.

Step 2: Describe the item or parcel over the phone. Clearly explain:

• What the item is (for example, clothing, electronics, fragile item).
• Approximate weight and size.
• Whether it is packed and ready for pickup.

Step 3: Choose your preferred delivery option:

• Same Day Delivery.
• Next Day Delivery.
• Premium Delivery (Fast-track and insurance).

Step 4: Provide full pickup and delivery details:

• Sender name, address, and phone number.
• Receiver name, address, and phone number.

Make sure the addresses are detailed and accurate to avoid delays.

Step 5: Confirm the delivery fee (as quoted by the agent) and discuss your preferred payment method. We accept transfer, POS, or direct deposit.

Step 6: Once your payment is confirmed and details are recorded, your booking is created and processed immediately.

You will receive a booking confirmation and tracking update shortly after.

Need help now? Call or message us on +234 812 823 0145.

We are available Monday to Saturday, 8:00 AM to 6:00 PM.

Walk-In Booking

Follow this step-by-step guide to book your shipment or parcel at any BrownBox walk-in center.

Step 1: Bring your packaged item. Ensure your item, parcel, or shipment is properly packaged and sealed. If you are unsure, our staff can assist with packaging guidelines or offer materials where available.

Step 2: Item inspection and weighing. Our staff will inspect the item to ensure it is safe for shipping and weigh the item on our digital scale. Weight helps us determine the correct delivery category and cost:

• 0 to 5kg
• 6 to 9kg
• 10kg and above
• Bulk shipments

Step 3: Documentation. Our team will take a photo or short video of the item as a visual record before shipping. You will be asked to fill out a shipment booking form including:

• Sender full name, phone number, and address.
• Receiver full name, phone number, and address.
• Item description.
• Item value (for premium protection).

Step 4: Choose a delivery plan:

• Same Day Delivery.
• Next Day Delivery.
• Premium Delivery (insured and priority handling).

Our staff can help you choose the most suitable plan.

Step 5: Price quote. Based on weight, distance, and delivery speed, you receive a transparent quote.

Step 6: Payment options include bank transfer, POS (card), and cash (where accepted). A payment confirmation is provided.

Step 7: Booking confirmation and tracking. Once payment is confirmed, your item is booked for scheduling. You receive a shipment receipt and tracking reference number.

Operating Hours:
BrownBox Centre (Onitsha HQ)
Open Monday to Saturday, 8:00 AM to 6:00 PM
Contact: +234 812 823 0145